All returns must have a Return Material Authorization number. Please call us at 800-775-2095 to receive an RMA number. Mystic Koi offers a 30-day return policy provided items are in unused, resale condition in their original, complete packaging. Returns apply to hardware items only, from our in stock supplies. No returns or exchanges accepted for special order items, cut materials, books, videos, medicines, fish foods, fish, or as otherwise noted. All items must be returned pre-paid directly to our facility. If you are returning an item in which we paid the shipping/handling charge you will be responsible for the outbound shipping charge that we, as the shipper, incurred to have your order delivered. This amount will be deducted from your refund. Mystic Koi reserves the right to charge a restocking fee of up to 15% of the cost of any qualifying return.
Every return requires a return authorization number (RA).
To obtain an RA number please call us at 800-775-2095.
Please note that an RA# does not guarantee a refund. All returns are subject to inspection.
Or begin the return process by filling up this form: Click here!